LRB Solutions

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LRB Screens Support

Contact

  • Email: help@lrbsolutions.ca — support, privacy and data requests for LRB Screens. (General sales and website inquiries: info@lrbsolutions.ca.)
  • Telephone: +1 855-734-2025
  • Support is provided on a reasonable-efforts basis. No service-level commitment exists unless a signed order form expressly creates one.

My screen is not showing what I expect

Work through these in order — they resolve most issues, and the last thing you should ever do is un-pair a working screen:

  1. Check the television has power and is switched on.
  2. Check the internet connection at the location.
  3. Open LRB Screens on the television if it is not already running. After a power cut or restart, some platforms need the app opened by hand — and the television itself may need switching on first.
  4. Read the on-screen state. The app tells you what it is doing: showing your content, waiting for content, reconnecting, or showing a pairing code.

Re-pair only if the television is showing a pairing code, or if LRB Solutions support asks you to. Un-pairing revokes the television’s credential and the screen has to download all of its content again — it is the one step that can turn a quiet screen into a blank one.

Privacy, access, correction and deletion requests

Email help@lrbsolutions.ca with the subject line “Privacy Request” to ask about, correct, or delete personal information.

Two honest facts about what exists to delete:

  • The television players create no end-user accounts. There is nothing on a television to sign up for, sign in to, or delete an account of; a television holds only operational device data, and un-pairing it revokes its credential.
  • Dashboard accounts (for a brand’s head-office staff) do exist, and access, correction and deletion requests for them are handled through the address above, as the privacy policy describes.

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